Many clients want to add or remove dispositions; these are data values held on the links between the tasks and affected items. The out-of-the-box values do not suit all circumstances, and so the customization guide helpfully advises on how to change these but… it only says that some java skills are required. This is not true, this change is complex and requires modification of 4 separate interfaces some of which are not easy to do and require detailed customization knowledge. The guide is not complete and does not mention the change notice interface and some other mechanisms the user has to both view and update these values. We created a new component to allow clients to use a simple and easy to install component to make all the necessary changes without any detailed technical knowledge. It can be configured to match the exact needs you have with soft types and some basic changes to specify the new columns required.
More information is available in the component details page